About Us
MyAssist offers roadside assistance service, anytime, anywhere.
Our staff and technician are dedicated and have more than 10 years experience in road assistance services such as battery change, tyre change, car inspection, fuel delivery and vehicle towing. With a fleet of 30 vehicles and support from 490 panels all over Malaysia, we are confident we can deliver the best services to you.
Our dedicated support team ensures all your calls will be attended immediately.
Services
Battery
Tyres
Car Inspection
Fuel Delivery
Towing Services
Car Servicing On The Go
Jump-start your car
Car won’t start? Flat battery? Our professionals will deliver and install a new one for you from as low as RM215*
*RM215 is only applicable for peninsular Malaysia. Price for Sabah and Sarawak upon request basis. Price stated is inclusive of delivery and installation.
Nationwide Coverage
24 hours 365 days availability
2 Hours Prior for Online Booking Required.
Emergency Booking hotline: 03-7664 8088
45 minutes delivery for emergency request (depending on traffic and breakdown location)
Tyre changing
Punctured tyre? Let us do the dirty job for you. We will help you change from your flat to your spare tyre.
Car Inspection
You can’t come to us? We will go to you! We can provide the convenience and hassle-free door-to-door vehicle inspection services for you.
Fuel Delivery
Ran out of fuel? No worries! We will deliver it to you.
Towing Services
Need towing service? We can connect you to our trusted tow truck technicians. We understand how frustrating and dangerous car breakdowns are and we aim to reach you within 60 minutes once we received your request.
Car Servicing On The Go
Busy schedule? No time to service your car? We’ll come to you! We provide mobile car service at your convenience.
Complimentary 30 points inspection upon every service session.
Available in Kuala Lumpur, Selangor, Johor Bahru and Pulau Pinang.
2 Days Prior Booking Required.
8am to 7pm (Mondays – Fridays)
Johor Bahru 8am to 7pm (Sundays – Thursdays)
Booking hotline: 03-7664 8088
Frequently Asked Questions
General FAQ
What kind of services MyAssist can provide?
We provide:
Jump start service
Battery change service
Tyre change service
Petrol delivery service
Unlocking car service
Towing service
What should I do while waiting for MyAssist technician to arrive?
Switch on the hazard lights indicator, put the warning triangle few feet behind your car and stay safe.
How do we recognise your technicians?
We will inform you of the identity and registration number of our technician’s vehicle. Also, there will be a sticker of the MyAssist logo on the vehicle.
Will your technician come if it is raining?
Yes, we will be there for you no matter the weather condition.
Battery
Are there any other cost when delivering battery?
We only charge for the battery. Installation and delivery is free.
If my old car battery is still usable but weak, what will you do?
After checking, if jump start is needed, we can provide that service for you.
Are there warranties to the battery you provide?
Yes, all batteries we provide will have a I* year warranty all over Malaysia.
( * 1 year nationwide warranty applicable for private vehicle and 6 months warranty for commercial and diesel vehicle. This warranty only applicable if battery is purchased from MyAssist. )
Towing Service
Can I tow my car to any car workshop that I like?
Yes, as long as it is within Malaysia.
How far can MyAsisst tow my car?
We can tow your to anywhere within Malaysia, as long as it’s assessible by road. Thus, if you need to tow your car from one state to another, such as from Malacca to Johor, we can do that as well.
Payment
Can I pay for the service at the breakdown location?
Yes, we do offer COD (cash on delivery) or instant bank transfer.
Can I pay with credit or debit card?
Currently, we only accept cash or instant bank transfer. We will be working towards adding other payment methods soon.
MyAssist Car Servicing On The Go promotion – FAQ
Is this promotion open to all?
No. This promotion is available to all MYEG Auto insurance customers only.
When does this promotional period end?
It is ongoing until further notice.
Do you offer other brands of engine oil?
Yes .
The package comes with GP Semi Synthetic Engine Oil.
Petronas Semi / Fully Synthetic Engine Oil are also available.
|
No |
Engine oil brand use |
Lube service 4 Liters engine oil + Oil Filter + Labor |
Lube service More than 4 Liters @ additional per liters engine oil |
|
1 |
GP Gold Semi Synthetic |
RM120.00 |
RM 25.00 per liter |
|
2 |
GP Platinum Fully Synthetic 5W-40 |
RM 180.00 |
RM 35.00 per liter |
|
3 |
Petronas Semi Synthetic |
RM 180.00 |
RM 35.00 per liter |
|
4 |
Petronas fully Synthetic 5W-40 3000 E |
RM 245.00 |
RM 70.00 per liter |
If my car requires less than 4 litres of engine oil, do I get a discount?
No. The balance of unused engine oil will be given to you.
How long does the car servicing take?
Approximately 30 minutes.
Are your mechanics certified?
Yes, with a minimum of 5 years’ experience and Sijil Kemahiran Malaysia certification.
How soon can the mechanic come over after my booking?
2 business days. We will get in touch with you if there are earlier slots.
What is the servicing time?
8am – 7pm (Business day)
9am – 4pm (MCO Business day)
What are the servicing locations available?
This service is available in Klang Valley, Johor Bahru and Pulau Pinang for locations within 30km radius of:
- Klang Valley – MYEG Tower, Damansara Perdana
- Johor Bahru – MYEG Office, Setia Tropika
- Pulau Pinang – MYEG Office, Jalan Rangon
- Seberang Perai – MYEG Office, Butterworth.
For locations exceeding 30km radius, a surcharge of RM 2.00 per km will be imposed. (Please note that locations exceeding our radius, it will be subject to the availability of mechanics and serviceable locations)
Do you also provide car servicing on weekends?
No.
Can I add on other services?
Yes. Additional services are available and must be confirmed during the booking.
What are the methods of payment available?
All online payment via credit card, debit card and online transfer.
Can I pay cash after the service is performed?
No. We only accept online payment.
When do I need to make the payment?
All payment must be made during the booking.
If due to unforeseen circumstances my car did not go through the service, can I get a refund?
We guarantee full refunds for all cancellations done before 24 hours of the service.
Is there any other requirements from the customer during the servicing?
Other than landed properties of residential locations, customers will be required to obtain the necessary approvals from their respective condominium / building / office management in order to perform the service.
Nationwide Coverage
With our fleet of 30 and 490 panels nationwide, we will be there to assist you wherever you are in Malaysia. We even provide towing service across different states¹, so you’ll never have to worry on your road trip.
Perlis
Kuala Lumpur
Kelantan
Kedah
Negeri Sembilan
Sabah
Penang
Malacca
Sarawak
Perak
Johor
Selangor
Pahang
Perlis
Kuala Lumpur
Kelantan
Kedah
Negeri Sembilan
Sabah
Penang
Malacca
Sarawak
Perak
Johor
Selangor
Pahang
¹ Car towing across different states apply to only within the region of West Malaysia or East Malaysia.
Contact Us
myassist@myeg.com.my
24/7 Service Available
Level 11, Zetrix Tower, Empire City, No.8, Jalan Damansara, PJU 8, 47820 Petaling Jaya, Selangor Darul Ehsan.