RVA Terms & Conditions

1. Scope of Services
MyAssist provides selected roadside assistance services, including but not limited to:

• Engine Oil Service Package
• Vehicle Battery Service (replacement or jumpstart)

Note: Service availability is subject to location, timing, and vehicle type.

2. Service Process

• Scan the MyAssist QR code.
• You will be directed to MyAssist WhatsApp, where an admin will assist based on the requested service.
• A quotation will be provided via WhatsApp before any work is carried out.
• The service will only proceed after you approve the quotation.

3. Payment Terms
3.1 Engine Oil Service Package

• Booking fee: RM50 to confirm the service.
• Remaining balance payable after service completion.
• Booking fee is non-refundable if the service is cancelled at the last minute or after the technician is dispatched.

3.2 Battery Service (Replacement / Jumpstart)

• No booking fee required.
• Full payment payable after service completion.

3.3 Payment Methods

• Online transfer to: MYEG Auto Assist Sdn. Bhd (Account No: 2121-70000-68536)
• Cash payment to the technician (if applicable)

4. Pricing & Quotation

• Prices are based on initial information provided by the customer.
• Final prices may vary if additional requirements are identified on-site.
• Any changes will be communicated and require approval before work proceeds.
• Provide accurate and complete vehicle details for an accurate quotation.
• MyAssist reserves the right to adjust pricing due to materials, labor, or operationalcosts, with prior notice.
• All quotations are valid for a limited period; confirm acceptance promptly to secure the service.

5. Cancellations & Delays

MyAssist may cancel, reschedule, or postpone services due to:

• Severe weather conditions
• Unsafe or inaccessible locations
• Traffic congestion or road closures
• Vehicle or technical issues on our side

Important:

• Provide accurate and detailed location information (landmarks if needed) to
  minimize delays.
• Arrival times may vary due to external factors beyond our control.
• MyAssist is not liable for delays caused by factors outside our reasonable control.

6. Customer Responsibilities

Customers must:

• Provide accurate vehicle and location details.
• Ensure the vehicle is safely parked and accessible.
• Make payments according to agreed terms, including booking fees and balances.
• Cooperate with the technician and provide any necessary information.
• Notify MyAssist promptly of changes in location, vehicle condition, or service
  requirements.
• Comply with local traffic and safety regulations while the technician is on-site.

7. Limitation of Liability

• MyAssist is not responsible for pre-existing damage to the vehicle.
• Not liable for indirect, incidental, or consequential losses, including loss of profit,
  business interruption, or delays caused by factors beyond our control.
• Liability for direct loss or damage is limited to fees paid for the service.
• Not liable for delays, damages, or losses caused by:
  • Adverse weather
  • Unsafe or inaccessible locations
  • Traffic congestion or road closures
  • Acts of third parties beyond MyAssist’s control
• Customers acknowledge risks involved in roadside assistance and accept these
  limitations.

8. Changes to Terms & Conditions

• MyAssist reserves the right to update these Terms & Conditions at any time without prior notice.